Legal information

Information and use

The person responsible for your information is identified in Business details. We use contact and business details, questionnaire answers, correspondence and order records to assess requests, prepare and deliver work, handle payments and answer enquiries. We may also use business websites, public listings and public business contact details for research and relevant outreach. Hosting and payment services process technical and transaction information.

Our legal bases are steps towards or performance of a contract with you; legitimate interests in relevant business research, communication, administration and security; and legal obligations for required records. Managing a relationship with a business representative is a legitimate interest. Without the contact and business information needed for a request or order, we may be unable to fulfil it.

Who handles information

We use website hosting and form-submission services, payment processors, business email and file-storage services, and AI tools for research and preparation. Relevant information is processed by these providers to support the service.

Providers may process information outside the UK. Email Ben for the locations and transfer arrangements applicable to your information.

Retention

Enquiry and working information is kept while needed for the request, project, follow-up or resolving issues and legal claims, then deleted or anonymised. Required accounting records are kept for the applicable legal period. Minimal opt-out records are retained to prevent further unwanted contact.

Your data rights

Where applicable, you can ask to see, correct, delete, restrict the use of, or receive a portable copy of your personal information. For requests or concerns about your data, email ben@acommonground.co.uk. You also have the right to complain to the Information Commissioner’s Office.

You can object to use based on legitimate interests, and to direct marketing at any time.

What you are buying

Review · £249

Assessment of worthwhile AI and technology opportunities. Normally 3–5 working days.

Blueprint · £495

A practical plan for up to three justified priorities. Normally 5–7 working days.

Ready Pack · £895

Relevant prepared materials for the agreed approach. Normally 7–10 working days.

These are final one-off GBP totals. Your package description and agreed scope define the work. Software subscriptions, implementation, integrations and ongoing support are excluded unless separately agreed. There is no automatic subscription.

Payment and delivery

Choose a package, check your order and pay through Stripe, then complete the questionnaire. You can correct checkout details before payment. Orders and correspondence are in English; we keep an order record and email your confirmation and scope. Email Ben if you need a copy.

Delivery is by email, attachment or an agreed link. Normal delivery runs from verified payment, a complete questionnaire and necessary clarification. Working days exclude weekends and public holidays in England. We will email about any delay. For consumers, work within the cancellation period requires an express early-start request; otherwise the delivery window begins after that period.

Business purchases

Business purchases do not include a change-of-mind refund after the agreed work has been delivered. This does not affect remedies for work that fails to meet the contract.

Consumer cancellation

If buying as a consumer, you can cancel within 14 days starting the day after the contract is made. Send a clear cancellation statement to the email or postal address below before the period expires. You may use the cancellation form, but do not have to.

If you expressly request an early start and cancel before completion, you pay for the proportion of the agreed service supplied. Once the service is fully performed, your change-of-mind cancellation right ends if you expressly requested the early start and acknowledged that the right would end on completion. Refunds due are made within 14 days of cancellation notice, using the original payment method unless agreed otherwise, without a refund fee.

This statutory cooling-off right applies to consumers, not purchases for business purposes.

Problems

Email Ben with your order details and the issue. We will investigate and respond about an appropriate remedy. Your statutory rights apply.

Consumer cancellation form

Complete and return this form only if you wish to cancel.

To: Ben Livermore trading as A Common Ground, 26 Tukes Way, Saffron Walden, CB11 3ES, United Kingdom; ben@acommonground.co.uk.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service:

Service: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if sent on paper): ____________________
Date: ____________________

[*] Delete as appropriate.

The website has no analytics or advertising scripts and sets no cookies of its own. Hosting security services and Stripe’s separate checkout may use storage technologies.

The questionnaire saves a draft in your browser’s session storage, scoped to the package and order reference. Successful submission or Clear saved answers removes it. Closing the tab normally ends it, although browser restoration may retain it. Browser controls can block or remove storage.

Submitting sends answers to our form-submission service. Clearing a browser draft does not delete submitted answers; downloaded copies stay on your device until deleted.